MyPack

MyPack means delivery to your customers through our Tollpost Service Partner network. Our service partners are conveniently located, have service minded employees and long opening hours.

We have entered into agreements with more than 800 pick-up points throughout the country. All towns and densely populated areas are covered through our service net where 98% of the Norwegian population may pick up their parcels at any time. Forwarding to Service Partner is carried out according to Tollpost Globe’s transport schedule which displays transport period to and from all Norwegian postal codes. For transport in Southern Norway (south of Namsos), the transport period is one day – with a few exceptions. Transport to/from Northern Norway is 2 to 5 days, dependent on recipient address. Your recipients will be notified by SMS, e-mail or letter when the parcel has arrived at Service Partner and may be collected. Our information solutions make management of deliveries and returns simple, with our without payment. Track & Trace and our on-line notification services, also notifying possible delays, reduces the number of enquiries to your customer centre. Your customers consequently experience a perception of safety and service about the delivery.

Details - MyPack

Mypack is an agreement-based service for businesses sending parcels to private individuals and to companies who prefer to collect their parcels personally at indicated pick-up points (Tollpost Service Partners).

Tracing
consignments may be traced at www.tollpost.no

Collection
Agreed collection arrangement or delivery to one of our terminals.

Delivery arrangement
Notification of parcel arrived and ready for collection is sent by SMS, e-mail or letter to recipient’s postal address. The parcel to be collected at one of our service partners’.

Liability/Limited liability
Tollpost Globe’s transport liability is pursuant to the provisions of the Road Cargo Agreements Act.
Tollpost Globe’s liability for damages in connection with domestic transport is pursuant to the provisions of the Road Cargo Agreements Act, currently limited to 17 SDR per kilo for the lost goods’ gross weight.

Insurance
Should you require insurance above the cover provided through the Road Cargo Agreements Act, we may provide you with insurance at favourable rates (ref. Tollpost Globe’s User Guide, valid at all times).

Measurements and weight
Max. real weight: 20 kilos per unit
Max. length: 120 cm
Length plus circumference, max.: 240 cm

Units per consignment
One unit

Labelling
This service is conditional on bar code labelling in compliance with our requirements.

EDI
This service is conditional on edi-transmitted consignment information in compliance with our requirements