Partner, not supplier

For Tollpost Globe to succeed, our customers must succeed.

And they will - if we are able to develop transport- and logistics solutions also after the agreement has been signed and in close co-operation with the individual customer.

That's why we've introduced the phrase: "For the customer - throughout the organisation". We're improving the delivery in co-operation with the customer through SLA evaluations and improvement agendas. We're taking charge of customer enquires in a positive and efficient way and we're finding solutions for the challenges our customers meet in their working day through a professional and solution oriented customer service. Our drivers are - and are meant to be - our foremost ambassadors, and we're stressing the importance of involving them in our competence-/development training programmes.

The total delivery - the sales organisation's responsibility

In addition to preparing solution schemes for new customers, our sales personnel also have primary responsibility for the total delivery.

This involves that the sales person, after an agreement with a company has been signed, carries out improvement meetings based on the terms of the SLA agreements entered into. In cases where deviations from this agreement occur, the sales person is responsible for establishing improvement agendas, which in turn serve as a basis for the company's improvement priority list. The improvement agenda comprises measures to be taken, estimated solution time and distribution of responsibility. The measures may include improvement points at Tollpost Globe's as well as at the customer's. A new evaluation of the SLA results will take place at the following improvement meeting, and the agreement as well as the results are available at My page.