SLA - Service Level Agreements

As part of our framework agreement between Tollpost Globe and our customers, we'll be happy to enter into SLA (Service Level) Agreements.

SLA comprise quality objectives for various parts of the logistics solution and the agreement terms. SLA between customer and Tollpost Globe may for example appear as a table like the one shown here.

A condition for entering into SLAs with Tollpost Globe is to be registered as a My Page user. My Page is the tool for following up of the SLAs.

The SLAs will be measured and evaluated in fixed improvement meetings, bi-annual if required, between the customer and the customer's Tollpost Globe consultant. Should discrepancies from the SLAs occur, measures will be taken by Tollpost Globe and/or the customer and be specified in an improvement agenda including concrete plans of action.

The SLA's results expressed in percentage, possible deviations and relevant improvement agenda are available to the customer at My page.